The Competition Commission Brunei Darussalam (CCBD) has launched an official website for the public and businesses to learn more about the Competition Order which will begin phased enforcement from 1 January 2020. The website is at ccbd.gov.bn.

To promote business compliance, the CCBD website features practical information on conducts prohibited under anti-competitive agreements (cartels) and its related guidelines, including complaint procedures and how businesses can play a role in breaking up a cartel in the Leniency Guidelines. The website also offers resource materials such as Frequently Asked Questions; Guidelines on Competition for Businesses; Understanding and Detecting Bid Rigging in Public Procurement, as well as updates on key socialisation activities including business dialogues and dialogues with public procurement vendors conducted thus far.

The Department of Competition and Consumer Affairs, as the Executive Secretariat of the CCBD in the exercise of its enforcement functions under the Order encourages any input from the public on suspected contraventions of the Order through submission of complaints with adequate information.

The CCBD accepts complaints related to anti-competitive agreements such as bid rigging (collusive tendering), price fixing, market sharing and supply control. However, as stipulated in the Guidelines on Complaint Procedures, the CCBD has the discretion to decide to launch investigation on the complaint received after assessing its implication on the competitiveness of the market, as well as public interest. It is important to note that the CCBD does not act on behalf of complainants; rather it serves to protect the competition process in the market.

The Guidelines on Complaint Procedures, which can be found in the website, describes the manner and form in which complaints may be made to the CCBD. The Guideline also incorporates information on the processes the CCBD will use for determining what action to take in relation to a complaint.